ALEKS Troubleshooting

NOTICE: CONTINUING STUDENTS – ALEKS will be available until April 30 for Fall 2026 early registration. NEW INCOMING STUDENTS for Fall 2026 – DO NOT TAKE ALEKS NOW! The Math Placement Policy is changing and will be available AFTER May 4th. Students with SAT/ACT scores will be placed on the basis of those scores and will not take ALEKS. Be sure to check your Road-to-UM checklist in your application portal and our webpage, after May 4, for the new Math Placement Policy.

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If you encounter technical difficulties, please visit one of these sites:
Technical Requirements and Instructions for Downloading LockDown
ALEKS Customer Support and Troubleshooting LockDown Issues
CaneLink Single Sign-on Issues

Please note that if you take ALEKS outside of regular business hours, technical support may not be available.

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